Adoption of e-Government in Europe: A Regional Level Perspective

The aim of this investigation was to examine the level of e-government adoption at regional level in Europe in terms of eight different categories addressing services provided, internal capacity in terms of training and policies, and perceived barriers to e-government. A survey of 1021 municipalities across seven European regions was conducted in order to ascertain the development of e-government. Findings suggest that despite e-government being heavily promoted throughout Europe, there is relatively little commonality across regions to date. The study identifies a number of areas for improvement within the categories investigated. Although the study includes results from municipalities in seven regions, it would be desirable to expand the scope of the investigation. The primary value of this paper lies in the size of the sample derived at regional rather than national level, the resulting data extending our understanding of the adoption of ICT at regional level in Europe.